How It Works
Transaction Guide
A step-by-step guide to buying or selling through Stocktuner.
This is an English translation for convenience; the Turkish version is legally binding.
Platform Assurance
We are with you in every transaction
Platform Assurance
All transactions are carried out under Stocktuner assurance. Seller and buyer information is kept confidential.
Quality Control
Seller stock status is confirmed. In the event of a faulty product delivery, a return process is initiated.
Logistics
Packaging, labelling and delivery organisation are managed by Stocktuner.
Secure Payment
Bank transfer/EFT and credit card options via the PayTR infrastructure. Payment to the seller is made after delivery.
For Buyers
How Do I Buy?
Registration & Profile
Create a free account with your email address. Add your company details and delivery address to your profile.
Search Products or Create a Request
Search the marketplace by brand, OEM code or standard. If you cannot find what you are looking for, create an RFQ (request) — receive quotes from sellers.
Add to Cart & Payment
Add the product you like to your cart. Make a secure payment by bank transfer/EFT or credit card. The platform manages the entire transaction.
Delivery
Stocktuner undertakes the logistics organisation. Products are delivered directly to the address you specify.
For Sellers
How Do I Sell?
Application
Submit a seller application via the contact form or email. Our team will evaluate you and get back to you.
Agreement & Onboarding
Business partnership, confidentiality and KVKK agreements are signed. You are informed about stock uploading, the seller panel and the process.
Stock Upload
Upload your idle stock to the system using the Excel template. Products are classified through AI-powered analysis and price recommendations are provided.
Publishing & Sale
Approved stock is published on the marketplace. You receive a notification when a buyer request arrives. The order confirmation, packaging and invoicing steps are completed.
Payment
After the product is delivered to the buyer, the agreed amount is transferred to your account within 10 business days.
Legal Information
Agreement & Disputes
The Preliminary Information Form and the Distance Sales Agreement generated during product purchase are stored electronically for a period of 10 years. You can access all agreements from the My Orders page or from your email address.
In disputes arising between Stocktuner and the consumer, the consumer may apply to the Consumer Arbitration Committee located where the product or service was purchased or where their place of residence is located.
In addition, an application may be made to the Online Dispute Resolution Platform via e-ticaret.gov.tr.