Frequently asked questions
The questions buyers and sellers ask most often. If yours is not here, write to us and we reply the same day.
As a buyer
- Are the items new or used?
- Both. Every listing states its condition: unused surplus, unused but stored, refurbished, or used. Most items are unused material left from cancelled projects or changed production lines.
- Why is there no price on some listings?
- If the seller has not entered a price you will see "price on request". You leave a request, we obtain the price from the seller and pass it on. Where a price is shown, it is the sale price including commission.
- Is the stock really available?
- The quantity is as declared by the seller and is re-verified before the order. If verification differs, you are informed before the order is confirmed.
- The part I need is not listed. What can I do?
- Leave a request. It reaches the seller side, and you can also set an alert to be notified when matching stock arrives.
- Can I rely on the alternative part suggestion?
- Candidates are proposed by comparing dimensions and core technical properties. The final suitability decision always rests with the buyer; for critical applications confirm against the manufacturer datasheet.
- How does delivery work?
- Goods ship from the warehouse; each listing shows the warehouse city and country. For free-zone stock the customs status is stated separately. Shipping and lead time are confirmed during the order.
As a seller
- How do I list my stock?
- Send your stock list as a spreadsheet; we normalise part numbers, dimensions and quantities and prepare it for publication. A free pre-analysis is carried out before upload.
- Does the buyer see my price?
- The buyer sees the sale price including commission. Your unit price is not shown to buyers.
- Is my company name visible?
- Seller company names are not shown on listings; the buyer sees the warehouse city and country. The parties do not see each other until a transaction begins.
- Can I withdraw my stock at any time?
- Yes. You can unpublish or archive a listing; the record is not deleted and your history is preserved.
Transactions and security
- How is payment made?
- Once the order is confirmed a proforma is issued and payment is made to the bank account stated on it. Delivery and payment steps are tracked on the platform.
- What happens to my personal data?
- Our privacy notice states which data is processed and why. Analytics cookies load only with your explicit consent, which you can withdraw at any time.
- Do you issue an invoice?
- Yes. Transactions are invoiced by Vante Mühendislik Yazılım İthalat İhracat ve Ticaret Limited Şirketi, the company operating the platform.